Frequently Asked Questions

Airport Transfer FAQs

How do I find my driver at the airport?

Our professionally trained drivers are well trained to track customers at the exit point or at the customs hall. Your driver will be holding a board with your name and our logo on it.

What is a "Meet and Greet" service?

A ‘Meet and Greet service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall.

Will I incur any extra charges if my plane is delayed?

No, we don't charge any additional charge for waiting. Apart from this we also personally monitor each of the flight timings. So, no matter how delayed your flight is, you can always ensure that your driver is waiting for you at the terminal point on arrival.

Is the transfer service available at any time of the day or night?

Our transfer service is available 24 hours a day, 7 days a week, and our support center team is available to assist you every day from 9 am to 10 pm.

Is it possible to book any other transfers apart from using airport transfers?

Yes, if you need any transfer service during your Vacation, please feel free to contact us at any time.

Trips and Tours FAQs

How can I book a trip?

Once you're on the page of your chosen you're, simply select a date and the number of people in your group. Then you'll see an "Inquiry Details" button.

How can I pay for my tours?

Cash on pickup.

Do you take last-minute bookings?

Many of our trips can be organized at the last minute, however, to avoid disappointment and to ensure that you are able to take the tour of your choice on the day of your choice, we do encourage you to book as far in advance as possible.

How do I cancel a booking? What are the fees involved?

You can cancel a tour up to 2 days before its departure for a full refund. For all tours, we will retain a 25% cancellation fee for the cost of the reservation. Any cancellation made less than 48 hours before the start of the trip will, unfortunately, result in the loss of 100% of your reservation price.

How do I get my booking confirmation?

Once your purchase is complete, you'll receive a confirmation voucher with your booking number and the information you need regarding your tour. This confirmation voucher also serves as your receipt.

Are your trips suitable for children?

We offer a range of tours specifically designed for families with children and teenagers, suitable for all ages. If you'd like to join a regular private tour, our guide will of course adapt to the group's constraints to guarantee the ideal family experience.

Why are the trips strictly limited to a certain number of people?

We like to keep it small to offer a truly personalized experience.

What is the difference between private and group tours?

A private tour consists of you, your family, and/or people you know. On the other hand, a group tour includes other participants that have booked the same tour.

What languages are your tours available in?

We mainly operate in English, although we work with a multilingual team of guides and are happy to accommodate your wishes where possible.

Where can I find all the information about a tour?

All the information you need about each tour is displayed on that tour’s dedicated page. You can find a detailed itinerary, the type of tour, prices, inclusions, the length of the tour, and much more.

Who are your guides?

Our team consists of qualified guides as they are known in Egypt. This qualification means that they are part of the only guides with official permission to guide in Egypt. Our guides are not just experts – they are passionate people who are eager to ensure that you have the best possible experience during your tour.